FAQ

How can I place a custom decorated sugar cookie order?

On our website MENU, select "Custom Order Forms" and then select "Decorated Sugar Cookies". Please complete the order form to the best of your knowledge; we can alter the final details later. Your form entry will give our cookie artist a general idea of your order preferences. It is essential to note this does not guarantee your order is booked. If availability permits, you will receive a confirmation in 1-5 business days. You will then confirm the artist's suggested designs or request alterations, submit your deposit, and your order is booked!

How does order delivery work? 

After you place your order, we’ll confirm delivery details the day before your order date. You will also receive updates on delivery day until your order arrives.

Where is your location of business? 

We are currently located at 4108 N 10th St Suite 600, Mcallen, TX. Some neighboring businesses are Oh Kay's, Orchidee, Hoptung, Sylvia's, and Carats.

Can I place my custom order via social media or in person?

We do not book orders via social media; however, we are happy to point you in the right direction or answer any questions regarding the order process. Our team is here to support you every step of the way.

You can visit our bakeshop during business hours to complete our order form in person. Please note that processing your order quote and deposit will take some time. After completing the order form, we will contact you via phone or email to finalize your order booking.

Do you have any allergen-free products?

All products are currently baked in a kitchen that uses common food allergens, such as nuts, eggs, milk, and wheat. While we do not currently offer allergen-free products, we hope to provide this accommodation soon.