Custom Cake & Cupcakes FAQ

When is order payment required?
Full payment is required to reserve your date and book your custom order. Your order will only be secured and confirmed once payment is received. After finalizing the order details, an invoice and checkout link will be sent to you via text or email. We highly recommend that you pay your invoice within 48 hours of receipt. If payment is not received within that time, your date will be made available to the next customer. If you prefer to pay with cash or check, please inform your cookie artist so we can arrange payment at our business location.

May I place a custom order for a holiday?
Custom cookie orders may not be available during major holidays and seasons, including Valentine's Day, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving, and Christmas. If you need to place an order during these times, we recommend submitting your inquiry 1-2 months in advance to allow us to accommodate your request. If we are unable to fulfill your custom order, we typically offer a selection of holiday-themed products that might suit your needs. You can also browse and order from our available menu at theflavorcompound.com.

How is a custom cake/cupcake order packaged?
All custom cake and cupcakes are packaged in our signature white boxes and wrapped with ivory ribbon.

How will I receive my order?
When booking, please inform our team whether you will pick up at our business location, 4108 N 10th St Suite 600, McAllen, TX at a designated time, or if you prefer delivery.